Refund policy
At Kattelux, we stand behind the quality of our products and are committed to providing an exceptional experience for both you and your cat.
Our self-cleaning litter boxes come with a 1-year warranty and dedicated after-sales support to ensure your complete satisfaction.
Because our litter boxes are electronic and hygiene-related products, we cannot accept returns once the product has been used. This ensures every customer receives a brand-new, clean, and fully functional unit.
However, your purchase is protected by our 1-Year Warranty and After-Sales Service:
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If your unit has a technical issue or defect caused by non-human factors, we’ll provide replacement parts or support at no extra cost.
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Our dedicated support team will help diagnose any issue remotely and guide you step-by-step to resolve it.
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Warranty covers all internal electronic components and essential mechanical parts.
1️⃣ Warranty & After-Sales Support
All Kattelux automatic litter boxes are covered by a 1-year limited warranty against defects and malfunctions.
- If you experience any technical issues, our after-sales support team will provide guidance and troubleshooting solutions.
- If the product has a serious defect that cannot be resolved, we will issue a replacement part in accordance with our policy.
- For assistance, contact us at support@kattelux.com with your order number and a description of the issue.
2️⃣ Returns & Refunds Policy
We only accept refunds in cases of product confirmed defective on arrival or for orders cancelled before shipment.
Due to the nature of our products and pricing model, we do not accept returns for personal reasons or change-of-mind purchases.
To start a warranty claim, contact us at support@kattelux.com with your order number, photos/videos of the issue, and a brief description of the problem.
3️⃣ Damage & Quality Issues
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at support@kattelux.com with:
- Your order number
- Photos/videos of the issue
- A brief description of the problem
We will evaluate the issue and provide step by step aftersales support or a replacement part if necessary.
4️⃣ Refund Process
- If a refund is approved due to a serious defect, the amount will be processed to your original payment method within 10 business days.
- Refunds cannot be issued for non-defective items or personal reasons.
- If you do not receive your refund within 15 business days, please contact us at support@kattelux.com.